Shipping policy
INFORMATION AND POLICIES
Confirmation of delivery
We provide tracking for all international orders which will provide confirmation of delivery once our courier partner has delivered the parcel.
Incorrect delivery address
Orders can only be delivered to the address provided at checkout, so please make sure this is correct before making a purchase. Our warehouse team usually begin processing orders immediately, which unfortunately means we are rarely able to make any changes to an order. If you have made a mistake with your shipping address please email us at with the subject line "DELIVERY ADDRESS CHANGE", including the correct shipping address in your message, and our team will let you know whether this will be possible or not. Please be aware, we cannot be held responsible for any missing or delayed parcels that are a result of an incorrect address being provided.
Delivery Issue
If there is any form of issue with an order, parcel or delivery, it is vital that customers contact us within 30 days of the order date so that we can effectively address the situation. Outside of this period, unfortunately, we are unable to assist with any issues relating to the order.
Parcel Returned to Sender
Should an order be "returned to sender" after any sort of failed delivery attempts, including incorrectly provided delivery addresses or unclaimed parcels, please note the courier redirection services can sometimes take several months to proceed and we cannot be held responsible for any missing or delayed parcels that are a result of this.
If a “return to sender” parcel is successfully received at our premises by our team, the order will automatically be refunded minus any original postage payment. If an order was applicable for Free Delivery, our original postage costs will be deducted from the order total to cover these costs. If an item returned to us has since been discontinued or is no longer in stock on our website, we will get in touch with the customer immediately to arrange for this order to be sent back out to them, for which they will be charged a second postage fee. Please note, if we do not hear back about the returned order to arrange redelivery, we will only be able to hold these items for a maximum of 30 days.
If your parcel is being “returned to sender”, it is important you get in touch with us at info@namedcollective.com immediately to make us aware of this.
Customs & Duty
We ship our packages DDU (Duties Delivered Unpaid), so if an order is being delivered to an address outside of the UK, additional import fees may need to be paid in order to release your parcel. Unfortunately, we cannot be responsible for any additional import charges charged by your country's import laws, and those are the responsibility of the customer. If these fees aren't paid by the customer and the order is safely returned to us, customers will be refunded the original order amount minus postage fees and any additional duty and handling fees incurred. There is also a non-refundable processing fee of £2.49 charged per item for unclaimed orders returned to us. Please note we cannot be held responsible for any missing parcels or delayed parcels that are not safely delivered back to us that are a result of rejected parcels or failed customs and taxes payment attempts.
Product issue or damage
On the rare occasion that there is ever any sort of issue, factory fault or damage found on an item, you must get in touch as soon as you receive the product to inform us so we can evaluate the issue and find a suitable resolution. If you do not get in touch immediately before the item has been worn, we are unable to take responsibility for any damage that may occur.
Contact
If you have any questions about our Shipping Policy, please get in touch with us via email at Richnonsense@Gmail.com